Archive for June 2024

My mantra, expressed decades before the term “customer experience” was coined, sounded like this: “If we provide our customers with a level of service that exceeds their wildest expectations, we will never lose one of those customers to a competitor’s price.” That was true then, remains so today, and will be true as far in…

Whatever it is that drives you, being service oriented is a mind-set, a whatever it takes, can do attitude. This is your CHOICE, but it takes intention. “Yes, I can do that.” “Whatever it takes.” “I’ll make it happen.” When your customers hear these words, they trust that you are an advocate for them. They…