Earl's Pearls

Thought leadership and pearls of wisdom

pearls with angle
C1X Customer of One Experience

Passion: It Requires Intention

June 6, 2024

Whatever it is that drives you, being service oriented is a mind-set, a whatever it takes, can do attitude. This is your CHOICE, but it takes intention. “Yes, I can do that.” “Whatever it takes.”…

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C1X Customer of One Experience

Customer Expectations

May 30, 2024

A new vendor partner I was onboarding recently asked what my customers expect of me and my partners. I replied….. My customers have come to expect: I will treat them like they’re the only client…

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C1X Customer of One Experience

Customer Service and Customer Experience: Aren’t They Really the Same Thing?

May 23, 2024

Many companies today consider customer experience to be customer service with some refinement. Some bling! But in concept and practice, they are entirely different. They relate only in this way. Customer service kicks in when…

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C1X Customer of One Experience

Toxicity: Toxic Teammates Can Ruin Your Customer’s Experience

May 16, 2024

An exceptional customer experience won’t be delivered if your employee experience is a train wreck.

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C1X Customer of One Experience

Building Your Customer’s Trust

May 13, 2024

Does any relationship start with complete trust? Of course not. It can take years to build a customer’s trust. But be aware, it can take just minutes to lose it!

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