Retain & Annuitize Existing Customers
Expedite the Sales Process
Create a Culture of Excellence
Differentiating based on product alone is harder than ever
Delighted customers are a powerful competitive advantage
Retain & Annuitize Existing Customers
Close the back door to competitors poaching your customers. Prioritize real, measurable customer value across your organization.
Expedite the Sales Process
Make it clear more quickly that your company is the obvious choice. Reduce the urgency and time to hunt for new customers as you increase your percentage of loyal, return customers.
Create a Culture of Excellence
Empower your employees in all areas — not just “customer service” — to view their role as critical to customer happiness.
Get going toward greater results
Request a demo
Click to “Request a Demo” and we'll schedule to give you a glimpse into our content and the revolutionary Rali training platform that takes team training to a whole new level.
Enroll in C1X
Lead your team through a unique training journey that teaches, engages, and empowers team members to keep your customers for life.
Reap the Rewards
Blow away your customers from first touchpoint to create loyalty, repeat business, higher margins, and raving fans who refer their colleagues.
Delighted customers are a powerful competitive advantage
I’ve always been customer-obsessed
I’ve owned businesses much of my career and I understand that it is hard to think about customer experience in some business environments. It's a different mindset! With 50 years of business experience, I've spent a lot of time with the same kind of global and national brands you deal with every day selling direct to them just like you. I have a keen understanding of what your customers value most when choosing a business partner.
Exceptional customer experience will be the differentiator that drives revenue and margin
At C1X Customer of One Experience, we know you want to be a leader known for a competitive advantage that grows margins, sales and turns. An advantage that differentiates you from all your competitors. The problem is it’s difficult to differentiate based on product alone. Product innovation is expensive and takes a long time. You feel like you are in a horse race to produce the next great thing. You feel the pressure of succeeding and the weight of failure. You shouldn't have to reinvent the wheel to get an advantage. Your company has been built on years and years of delivering high quality products. Shouldn’t you be able to focus solely on the quality of your clientele?
We believe it’s critical to understand the difference between customer service and customer experience. Everyone in your organization should view their role as critical to customer happiness. Exceptional customer experience will be the differentiator that drives revenue and margin.
Take a Test Drive
Experience our C1X Showcase where you actually “test-drive” the Journey
Enroll Today
Enroll in the C1X Customer of One Experience on the Rali Platform
C1X Overview PDF
Download our free PDF overview of the C1X Learning Platform
Stop fighting so hard for market share, increased revenue and value using the traditional manufacturing service mind-set. Instead, grow margins, sales and turns when every team member delights your customers at every touch point from introduction to order to fulfillment and beyond. Lead your team to create a sustainable competitive advantage. Then you’ll make it clear much more quickly that your company is the obvious choice.
Change the way you facilitate change.
The C1X Customer of One Experience Learning Journey is built on a next generation learning platform called Rali, that engages employees in an ongoing process of progressive achievement.
Rali activates employees using an engagement-rich Experience Platform coupled with their proprietary Learn > Do > Inspire change architecture. Results are accelerated by fostering corporate communities. Rali gives leaders the tools to collaborate, drive understanding, insight, and aligned action across your entire organization. Bridge the gap from knowing to doing.
Your teams will work together to create a customer experience inspired service culture that keeps customers for life.
Lead Your Teams to
How are you delighting your customers?
Increasing customer retention rates by 5% increases profits by 25% to 95%. ~ HBR/Bain